Online consultations for your skin and hair concerns.
Tell us about your concerns, treatment history and health. A UK prescriber will assess what care may be appropriate. A consultation does not guarantee a prescription.
Care starts with an individual assessment.
Share your skin or hair concerns, medical history and previous treatment experience. A prescriber will consider your circumstances and discuss appropriate next steps.
Start with a consultation about your skin or hair concerns.
Personalised online care
Complete your assessment privately, from home, at a time that suits you.
Prescriber reviewed
Prescription treatment is supplied only after clinical suitability has been reviewed.
Delivered discreetly
Free UK delivery in plain packaging, typically within 3 to 5 working days after dispensing.
SkinCare designed around your skin.Explore skin consultations →
HairA clearer route through hair loss.Explore hair consultations →Simple online access, with clinical oversight.
Choose your route
Begin with a consultation about your skin or hair concerns.
Tell us about you
Complete questions about your goals, treatment history, health, and suitability.
Clinical review
A prescriber reviews your information before prescription treatment can be supplied.
Delivered to your door
If suitable, treatment is dispensed and sent free in discreet packaging.
Support for skin that changes with you.
Tell us about your skin concerns and medical history through an online consultation. A prescriber will review your information and assess what care may be appropriate.
Talk to us about your hair concerns.
Tell us about your hair concerns and medical history through an online consultation. A prescriber will review your information and assess what care may be appropriate.
Find the route that feels relevant to you.
Explore common skin and hair concerns, then complete an assessment so suitability can be considered properly.
Acne
Explore prescription routes for acne, congestion, redness, and post-acne marks.
→Pigmentation
Find options for melasma, uneven tone, dark marks, and longer-term skin goals.
→Hair loss
Explore topical, oral, and personalised routes for thinning and pattern hair loss.
→More ways to find care that fits.
Consultation-led care
Start with a consultation so your concerns and treatment history can be assessed.
Skin and hair in one place
Explore consultations for skin and hair concerns.
Designed for clarity
A simpler online journey, with suitability reviewed before prescription supply.
Online prescription skincare and hair treatment in the UK.
Root & Radiance combines personalised treatment design with prescriber review to provide a more tailored approach to prescription skincare and hair loss treatment in the UK.
Start with the skin consultations or hair consultations, or explore the skincare hub and the hair care hub.
What you may want to know.
For anything not covered here, our support team can help point you in the right direction.
Do I need a consultation?
Yes. Treatments are supplied following an online questionnaire and prescriber review. Prescription-only treatment is supplied only if clinically suitable.
Where should I start?
Start with a skin or hair consultation. Your answers help the prescriber assess whether treatment is suitable.
How long does delivery take and is it free?
Delivery is free on all products. Once your consultation is approved and your order is dispensed, delivery typically takes 3 to 5 working days.
Is the packaging discreet?
Yes. Orders are sent in plain, discreet packaging with no external indication of the contents.
Which route should I choose for acne or pigmentation?
The most appropriate treatment depends on your concern, skin type, tolerance, medical history, and previous treatment. Start with a skin consultation.
Which route should I choose for hair loss?
Your consultation considers your pattern of thinning and treatment history so the prescriber can assess suitability.
Can I use these treatments during pregnancy?
Some prescription treatments are not suitable during pregnancy or while trying to conceive. Complete your questionnaire accurately so suitability can be reviewed properly.