FAQs
Find answers to the most common questions about our online consultation process, prescription skincare, and hair loss treatments. Choose a category below to get the most relevant answers.
Clear answers
Clinician-led supply
Skincare and hair loss
UK delivery
Important: Information here is general. Treatments are supplied following an online consultation and prescriber review.
Always complete your questionnaire accurately so suitability can be confirmed.
Skincare FAQs
Information about skin consultations, clinical review and what to expect.
- How a skin consultation works
- Discussing acne, redness and pigmentation
- How long results take and common side effects
Hair Loss FAQs
Information about men’s and women’s hair loss consultations and clinical review.
- When shedding is normal and when it is not
- How long until you see results
- Common side effects and safety questions
Explore hair consultations
Start here: hair care
Ordering and Delivery FAQs
Answers about delivery times, discreet packaging, subscriptions or repeats, and support.
- How delivery works
- Discreet packaging
- What happens if you have questions
Safety and Suitability FAQs
Answers about pregnancy, trying to conceive, interactions, and how prescribers decide what is suitable.
- Pregnancy and trying to conceive
- Combining actives safely
- When to stop and seek advice